Frequently Asked Questions | Inflatable Park Safety & Maintenance Tips
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Inflatable Custon Structures

Customized Inflatables crafted for any use!

FAQ

 
 
 

Here are some of the Roomsy frequently asked questions

  • What is the minimum order quantity (MOQ)?

    MOQ is 1 piece (adjusted by product type).

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  • Who should I contact if I have any questions about the product?

    You can contact us via the following methods:

    1. E-mail: [email protected]

    2. Tel: +86-3921-8227

    3. Online customer service: Instant communication through the website's online chat function.

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  • What are the characteristics of this product’s production process?

    Our production process focuses on detail, safety, and rigorous quality control:

    1. Advanced Equipment Fleet: Powered by 8 automated digital cutters, 35 heavy-duty sewing machines, 30 thermal fusion machines, and 5 high-frequency welders.
    2. Reinforced Craftsmanship: Utilizes proprietary "Crocodile Mouth" tension-relieving stitching at high-stress corners and 1000D high-tensile internal drawstrings.
    3. Premium Bonding & Materials: Employs 0.9mm airtight commercial PVC with 100% imported South Korean ZEBEC adhesive for water products.
    4. Modular Design: Large-scale products adopt modular engineering, ensuring seamless installation and effortless maintenance. 
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  • Is it possible to choose materials with a higher fire resistance rating?

    Yes, we can select NFPA701-Method 2 (US standard) and M2 (EU EN 13501-1 standard) materials to ensure higher fire resistance (additional cost required) based on customer needs.

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  • How do I get a quote or start a project?

    Just 3 simple steps:Fill in the demand form:

    1. Submit product type, size, quantity, and special requirements on the website.
    2. Confirm the plan: Receive a detailed quotation and contract proposal within 24 hours.
    3. Payment and production: Production will be arranged immediately after a 50% advance deposit is received. We support payment by T/T or Letter of Credit. 
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  • What are the logistics and shipping methods?

    We partner with long-term professional freight forwarders to provide comprehensive global logistics solutions:

    1. Sea transportation (FCL/LCL for bulk park projects).
    2. Railway freight (efficient overland delivery for Eurasian markets).
    3. Air freight (for urgent sample shipments or lightweight items).
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  • Can you provide installation training and operational guidance?

    Yes! We provide comprehensive technical support including remote installation guidance, detailed installation manuals, park operation manuals, owner manuals, and optional on-site engineering supervision.

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  • How long does it take from design to delivery?

    The standard timeline is:

    1. Design draft confirmation: Preliminary 3D renderings produced within 24 hours, followed by refinements based on customer feedback.
    2. Production cycle: 25 to 40 calendar days (depending on project scale and modular complexity).
    3. Quality inspection & dispatch: 24-48 hour continuous pressure test and 25-point QA check before shipment.
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  • Can you customize the design based on our venue size or theme requirements?

    Absolutely! As a professional ODM/OEM service provider, we offer:

    1. Free 3D design: 1:1 scale spatial renderings delivered within 24 hours based on your site CAD dimensions.
    2. Regional compliance matching: Engineered to comply with international standards including EN14960, ASTM, and Australian AS 3533.
    3. Custom theme & branding: Supports customized color schemes, 3D characters, and Velcro-removable corporate LOGO printing.
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  • Do your products comply with the latest international safety standards?

    Yes! All LuckyJump products are CE certified (EN 14960) and manufactured under TÜV-certified facility standards. Furthermore, our products comply with international amusement standards such as American ASTM and Australian AS 3533, backed by RPII annual inspector validation and factory audits like SMETA (CAPR v6.1) and FCCA.

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